COMPANY POLICIES

How to Place an Order With Finest Formula.

Finest Formula accepts orders made online at www.finestformula.com or by phone at (949-979-6070) or over the email at [email protected] If you need to contact us by mail our address is POBOX 11350, Costa Mesa, CA 92627. Please read the information below for a detailed explanation of how to place an order.

 

Online Orders

As you place your order online, please note the following:

Please provide us with an accurate address and payment information. This includes proper, and current, billing and shipping addresses. Incorrect information may lead to delays or cancellations.

Before submitting your order, please double-check it. Finest Formula will assume that customers have ordered the correct product and quantities. Therefore, we will ship orders as we receive them. However, you can make corrections to your order. Finest Formula will accept and process corrections only if we are notified immediately about the error. That is, before processing and shipping. If you notify us of an error, please avoid placing a duplicate order. This will complicate the process of correction.

Customers should also provide a valid and current means of contact. Finest Formula requires either a valid phone number or email address on all orders. If an email address is provided, it should be assumed that we will use it as the preferred means for communication concerning the order. Failure to provide correct contact information may result in unwarranted delays or cancellation.

Finest Formula will process orders as quickly as possible and as follows:

Orders placed before 12 PM Pacific Standard Time Monday – Friday will be processed and confirmed the same day.

Orders placed after 12 PM Pacific Standard Time Monday – Friday, will be processed the following business day.

Orders placed after 12 PM on Fridays will be processed and confirmed on the following Monday.

Holidays, Saturdays, and Sundays are not business days. We observe all federal holidays.

Orders placed on Saturday or Sunday will be processed, confirmed, and shipped on Monday.

 

Orders by Phone

You can contact Finest Formula by phone at 949-979-6070. Our customer service team is ready and happy to assist you.

When preparing to place an order by phone, please compile a brief list of the items that you wish to purchase before calling. This will help us verify your order and process it more efficiently.

Have your shipping name and address nearby — be sure to include any suite or apartment details that correspond with the shipping location. If you provide inaccurate shipping information it may lead to delays or loss of delivery.

If you want to make payment using your credit/debit card, please also avail information about the billing address at which you receive your bank statements. This information should also be on hand when you call.

Customers should also provide a valid and current means of contact. Finest Formula requires either a valid phone number or email address on all orders. If an email address is provided, it should be assumed that we will use it as the preferred means for communication concerning the order. Failure to provide correct contact information may result in unwarranted delays or cancellation.

Once your order has been properly processed, our customer support team will provide you with an order number, as well as give you an estimate of the shipping times based on your order.

 

Payment Methods

Finest Formula accepts payments made via Visa, MasterCard, or American Express credit cards and debit cards. You can also make payments through our secure online order system and by phone at 949-979-6070.

 

Shipping and Turnaround Time for Orders

Domestic Shipping Policy

Finest Formula offers free shipping on all orders in the US. We deliver orders within 3-10 business days once the order is placed and received. We also offer express 1-2 day shipping for an extra fee.

We don’t offer international shipping at this time.

Orders placed before 12 PM Pacific Standard Time Monday – Friday will be processed and confirmed the same day.

Orders placed after 12 PM Pacific Standard Time Monday – Friday, will be processed the following business day.

Orders placed after 12 PM Friday will be processed and confirmed on the following Monday. Holidays, Saturdays, and Sundays are not business days. We observe all federal holidays.

Orders placed on Saturday or Sunday will be processed, confirmed, and shipped on Monday.

We will notify you by email with confirmation and tracking number once your order leaves our store. Please check your junk and spam folder if you have not received your shipping confirmation. If you still not seeing your email confirmation, please contact our customer support

You can also check the status of your order here https://www.finestformula.com/my-account/

We verify all credit card payments before shipping. In some cases, this may delay the stated delivery date.

 

Coupons

Finest Formula periodically offers discounts and special coupon codes on selected products in our online store(s). These codes are only valid on our online platforms and are available for a limited time (the length of time varies). A coupon or discount may not be valid if combined with other discounts or offers. Also, coupon codes/special offers cannot be used by multiple customers.  A coupon code or discount of any type can be used for one order; however, that code may apply to multiple items on the order (e.g., “10% off all mushroom extract”). All our coupons are valid only for US orders and are not valid for resellers.